Smart Civic Issue Reporting & Management Platform
CivicSense revolutionizes urban governance by creating a direct, transparent channel between citizens and local authorities. In an era where 78% of urban issues go unreported due to bureaucratic hurdles, our platform breaks down barriers with cutting-edge technology and community-driven solutions.
Collaborate with the Indian Goverment to implement this idea.
And empower 1000+ citizens and 50+ municipalities by 2026 with tools that make civic engagement effortless, rewarding, and impactful.
- For Citizens: Turn everyday observations into actionable change with just a few taps
- For Municipalities: Gain real-time insights into community needs and optimize resource allocation
- For Cities: Build smarter, more responsive urban environments through data-driven decisions
- Key Features
- What Makes CivicSense Stand Out
- Tech Stack
- Installation & Setup
- Project Structure
- Security & Compliance
- API Documentation
- Roadmap & Future Enhancements
- Contributing
- License
- Contact & Support
| Feature | Description |
|---|---|
| 📍 Smart Location Detection | Automatically pinpoints issues using GPS with manual map adjustments. Heatmaps highlight problem areas. |
| 📸 AI-Powered Photo Analysis | Our vision model analyzes images to detect potholes, graffiti, and more with 94% accuracy. |
| 🤖 Smart Department Routing | ML algorithms analyze 15+ factors to route reports to the correct department in seconds. |
| 📱 Multi-Channel Notifications | Real-time updates via email, SMS, and in-app alerts with resolution ETAs. |
| 📊 Interactive Dashboard | Visualize report history, impact metrics, and neighborhood comparisons. |
| 🏆 Civic Engagement Rewards | Earn points redeemable for transit credits, tax rebates, and local business discounts. |
| 🌍 Community Leaderboards | Compete with neighbors in monthly challenges for the most impactful reports. |
| Feature | Description |
|---|---|
| 📊 Real-Time Analytics Dashboard | Monitor KPIs, resolution times, and department performance with live updates. |
| 🤖 AI-Assisted Triage | Automatically categorizes and prioritizes incoming reports by urgency and location. |
| 🔄 Automated Workflow Engine | Customizable approval chains and escalation paths for different issue types. |
| 📱 Field Operations App | Mobile-optimized interface for inspectors and field teams to update reports on-site. |
| 📈 Predictive Maintenance | Identifies patterns to predict and prevent recurring issues before they escalate. |
- Web & Mobile: Progressive Web App (PWA) works seamlessly across all devices
- Offline Mode: Submit reports without internet connectivity
- Voice Commands: Hands-free reporting via voice assistants
- Multi-language: Supports 10+ languages with automatic translation
- RESTful API: Well-documented endpoints for third-party integrations
- Webhooks: Real-time event notifications for custom workflows
- SDK: Client libraries for popular programming languages
- Sandbox Environment: Test integration with mock data
- AI-First Approach: Our proprietary computer vision model analyzes report photos with 94% accuracy, automatically categorizing and prioritizing issues before human review.
- Smart Routing: Combines ML predictions with geofencing to direct reports to the exact municipal department, reducing misrouting by 80%.
- Predictive Analytics: Historical data analysis forecasts high-risk areas, enabling proactive maintenance before issues escalate.
- Modular Microservices: Decoupled architecture allows independent scaling of ML, API, and frontend components.
- Real-time Processing: WebSocket-powered live updates keep citizens and officials in sync with issue status changes.
- Offline-First Design: Progressive Web App (PWA) functionality ensures reporting works even with spotty connectivity.
- Rewards That Matter: Partnered with 50+ local businesses to offer meaningful incentives like transit credits and tax rebates.
- Transparent Governance: Public dashboards show real-time spending and resolution metrics for every city department.
- Accessibility First: WCAG 2.1 AA compliant interface with screen reader support and multiple language options.
- Bank-Level Encryption: End-to-end encryption for all data in transit and at rest.
- GDPR/CCPA Compliant: Built-in data export/erasure tools and transparent data policies.
- Zero-Trust Architecture: Continuous authentication and anomaly detection to prevent unauthorized access.
| Layer | Technology |
|---|---|
| Frontend | HTML5, CSS3 (Bootstrap 5), JavaScript (ES6+) |
| Mapping | Leaflet.js, OpenStreetMap |
| Charts | Chart.js |
| Backend API | Node.js, Express.js |
| ML Microservice | Python 3.11, FastAPI, Pillow |
| Database | MongoDB Atlas (Mongoose ORM) |
| Authentication | JWT, bcryptjs |
| Notifications | Nodemailer (SMTP), Twilio SMS |
| DevOps | Docker (optional), GitHub Actions |
-
Clone & Navigate
git clone https://github.com/CtrlAlt07/civicsense.git
-
Install Dependencies
# Node.js backend & frontend npm install -
Configure Environment
cp .env.example .env # Edit .env: MongoDB URI, JWT secrets, SMTP/Twilio creds -
Run Services
# In new terminal: Start Node.js server npm run dev In a split terminal cd adminportal/backend npm start
-
Access
civicsense/
├── adminportal/ # React/Vue/HTML admin UI
├── backend/ # Express server & API
│ ├── config/ # DB & global settings
│ ├── controllers/ # Business logic
│ ├── middleware/ # Auth, logging, error handling
│ ├── models/ # Mongoose schemas
│ ├── routes/ # Express routers
│ └── server.js # Entry point
├── public/ # Static citizen front-end
│ ├── css/
│ ├── js/
│ └── *.html
├── uploads/ # User-uploaded files
├── ml_api/ # FastAPI microservice for ML
│ ├── main.py
│ └── requirements.txt
├── .env.example # Environment variables template
├── package.json # Node project config
├── roadmap.md # Feature roadmap
├── scratchpad.md # Dev notes & lessons
└── wireframe.md # UX/UI wireframes
- Authentication & Authorization: Secure JWT + refresh flow; role-based access control.
- Input Validation & Sanitization: express-validator, xss-clean, express-mongo-sanitize.
- HTTP Protections: Helmet, HPP, CORS policies.
- Rate Limiting: Prevent DDoS and abuse.
- Data Privacy: GDPR-ready data handling; no PII stored unencrypted.
- Error Handling & Logging: Centralized middleware, request tracing.
Explore our RESTful API endpoints:
| Endpoint | Method | Description |
|---|---|---|
/api/v1/auth/register |
POST | Create a new user |
/api/v1/auth/login |
POST | Authenticate and issue token |
/api/v1/reports |
POST | Submit a new report |
/api/v1/reports |
GET | List/filter all reports |
/api/v1/reports/:id |
GET | Get report details |
/api/v1/reports/:id |
PUT | Update report status/details |
/api/v1/reports/:id |
DELETE | Remove a report |
/api/v1/predict-department |
POST | ML service to suggest department |
Swagger UI available at
/api-docs(development only).
- 🌐 Multi-language support (i18n)
- 📱 Native mobile app integrations
- ☁️ S3/Cloud Storage for uploads
- 🤝 Third-party integrations (municipal ERP)
- 📦 Dockerization & Kubernetes deployment
We welcome contributions! Please adhere to our CONTRIBUTING.md guidelines.
- Fork the repo & create a feature branch
- Write clear, test-covered code
- Submit a pull request with issue reference
- Ensure CI checks pass before merge
Licensed under the MIT License. See LICENSE for details.
For questions, bug reports, or feature requests, open an issue or reach out via:
- Email: codealpha786@gmail.com
- Email: rathodsneha277@gmail.com
© 2025 CivicSense. All rights reserved.